Terms and Conditions
Man with Van Loxford Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Loxford provides removal, man and van, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business that books or uses our services.
We, us, our means Man with Van Loxford providing removal and man and van services.
Services means any man and van, moving, removal, transport, collection, delivery, or related services that we provide.
Goods means any items, furniture, belongings, equipment, or other property handled, transported, or stored by us in the course of providing the services.
Booking means a confirmed request by the customer for services on a particular date and time, whether made by phone, online, or in writing.
2. Scope of Services
We provide man and van and removal services, including the loading, transportation, and unloading of goods, within our service area and to other destinations in the United Kingdom as agreed at the time of booking. Any services we agree to provide are limited to those specifically set out in the booking confirmation.
We may, at our discretion and subject to availability, agree to provide additional services such as packing, unpacking, disassembly and reassembly of furniture, and additional stops or collections. Any such services may be subject to additional charges and will be agreed with you in advance where possible.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the properties, access, dates, and a description of the goods to be moved. Quotations are based on the information supplied and on our standard rates at the time of the quotation.
3.2 A booking is only confirmed when you have accepted our quotation and we have acknowledged your acceptance and booking details. Our acknowledgment may be verbal or written, depending on how you contact us.
3.3 It is your responsibility to provide complete and accurate information when requesting a quotation and confirming a booking. This includes, but is not limited to, the volume and nature of goods, special items or valuables, access issues such as stairs, lifts or parking restrictions, and any time constraints.
3.4 If on arrival the actual work differs significantly from the information provided at the time of booking, we reserve the right to adjust the price, amend the services, or in serious cases refuse to carry out the work. Any additional charges arising from such discrepancies are payable by you.
3.5 We reserve the right to decline or cancel any booking at our discretion, for example where there are safety concerns, access is unsuitable, or where the requested services fall outside our usual scope of work.
4. Pricing and Quotations
4.1 Unless stated otherwise, our quotations are based on either an hourly rate or a fixed price. The basis of the quotation will be made clear to you before you confirm your booking.
4.2 Quotations are valid for a limited period from the date of issue. We may update our prices from time to time. A confirmed booking will not be affected by any subsequent general price changes, but may be affected if the scope of work changes.
4.3 Our quotation may not include charges for parking, congestion, tolls, or other third party fees. Where such charges apply, they will either be added to the quotation or charged separately and are payable by you.
4.4 If the move or service takes longer than estimated due to reasons beyond our control, such as delays in obtaining access, waiting for keys, or unexpected volume of goods, additional time may be charged at the agreed hourly rate or at a reasonable additional fee.
5. Payments
5.1 You agree to pay the charges for the services in accordance with the payment terms notified to you at the time of booking and confirmed in your booking confirmation.
5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated to you. Your booking is not guaranteed until the deposit is received where a deposit is required.
5.3 Unless otherwise agreed, the balance of the charges is payable on completion of the services on the day of the move, or in advance where specified. Payment methods will be explained to you during the booking process.
5.4 If you fail to make any payment when due, we may suspend or refuse to provide ongoing or future services and may charge interest on overdue amounts at a reasonable rate until payment is received in full.
5.5 All charges are inclusive or exclusive of any applicable taxes as stated in the quotation and booking confirmation.
6. Cancellations and Changes
6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible. The timing of your notice will determine whether cancellation charges apply.
6.2 Where you cancel a booking with sufficient notice, any deposit paid may be refunded or transferred to a new date at our discretion, subject to availability and reasonable administration costs.
6.3 If you cancel your booking at short notice, we may charge a cancellation fee. The amount of this fee will be reasonable and will take into account the time reserved for your move and any costs already incurred by us.
6.4 If you wish to change the date, time, or scope of the services, we will make reasonable efforts to accommodate your request, but this will depend on availability and may result in revised charges.
6.5 We may cancel or reschedule your booking where we are unable to provide the services due to circumstances beyond our reasonable control, such as severe weather, accidents, vehicle breakdown, illness, or other events of force majeure. In such cases, we will aim to offer an alternative date or refund any amounts paid for services not provided, but we will not be liable for any consequential losses.
7. Your Responsibilities
7.1 You are responsible for ensuring that you have the legal right to move the goods and that they do not contain any prohibited items, including hazardous, illegal, or dangerous materials.
7.2 You must arrange suitable parking and access at both the collection and delivery addresses. Any fines or charges arising from parking or access issues caused by incomplete or incorrect information may be charged to you.
7.3 You are responsible for packing your goods safely and securely unless we have agreed to provide packing services. Fragile items should be clearly marked and packed appropriately to reduce the risk of damage.
7.4 You should remove and transport yourself any important documents, cash, jewellery, and other high value or irreplaceable items. We do not accept liability for loss of or damage to such items unless agreed in writing before the move.
7.5 You must ensure that all appliances are disconnected, defrosted, and properly prepared before the move, unless we have agreed in advance to provide such services.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill and in accordance with these Terms and Conditions.
8.2 We will take reasonable steps to protect your property and goods during the move, including the use of appropriate equipment and loading techniques.
8.3 We will make reasonable efforts to arrive at the times agreed, but any times given for arrival or completion are estimates only. We are not liable for delays caused by traffic, weather, road closures, or other events outside our control.
9. Liability and Limitations
9.1 Our liability for loss of or damage to goods and property arising from our negligence or breach of contract is limited to a reasonable amount, having regard to the nature and value of the goods and the price of the services.
9.2 We are not liable for loss or damage that results from your failure to comply with these Terms and Conditions, including your responsibilities for packing, access, and the provision of accurate information.
9.3 We are not liable for any indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity, arising from the services we provide or fail to provide.
9.4 We do not accept liability for damage to items that are inherently fragile or unstable, or that are not suitable for transport, unless we have packed them ourselves and have agreed in advance to accept such liability.
9.5 We are not liable for any damage to property where we are instructed to move items in a manner that carries a higher risk, such as through windows, over balconies, or via restricted access, and you agree in advance that such work is at your own risk.
9.6 Any claim for loss or damage must be notified to us in writing within a reasonable time of the services being completed, and in any event no later than seven days after the date of the move, so that we can investigate.
10. Excluded Goods
10.1 Unless we explicitly agree in writing, we do not accept for transport or handling any items that are hazardous, illegal, or require special licences or handling, including but not limited to explosives, flammable substances, firearms, chemicals, and perishable goods.
10.2 If such items are handed to us without our knowledge, we will not be liable for any loss or damage, and you will be responsible for any resulting claims, damage, or legal consequences.
11. Waste and Disposal Regulations
11.1 We comply with applicable waste and environmental regulations in the United Kingdom. We are not a general waste disposal service and will not remove or dispose of household or commercial waste unless this has been expressly agreed and arranged in accordance with relevant regulations.
11.2 Where we agree to remove items for disposal, we will only do so in accordance with lawful disposal practices. Any charges for disposal or recycling will be confirmed to you in advance where possible.
11.3 You must not present for removal any items classified as hazardous or regulated waste, including chemicals, asbestos, gas bottles, or medical waste, unless agreed and arranged through appropriate licensed channels.
11.4 We reserve the right to refuse to carry or dispose of any items that we reasonably believe may breach waste regulations or pose a risk to health, safety, or the environment.
12. Insurance
12.1 We may hold insurance appropriate to our operations. Details can be made available upon request.
12.2 You are responsible for arranging any additional insurance you consider necessary to cover the full value of your goods and any specific risks associated with your move.
13. Access and Property Protection
13.1 You must ensure that there is safe and reasonable access to the property and that floors, walls, and fixtures are suitably protected if you have particular concerns.
13.2 We will take reasonable care to avoid damage to property while accessing and moving goods. However, we are not liable for damage caused by normal movement of large or bulky items through narrow or restricted spaces where no reasonable alternative route is available.
14. Complaints
14.1 If you are dissatisfied with any aspect of the services, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue.
14.2 We will handle complaints fairly and promptly and may request supporting information or evidence to help us investigate your complaint.
15. Privacy and Data
15.1 We will collect and use your personal information only to the extent necessary to provide our services, manage bookings, take payment, and communicate with you.
15.2 We will handle your information in accordance with applicable UK data protection laws and will not sell your personal details to third parties.
16. Amendments to these Terms
16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to future bookings and will not affect services already completed.
16.2 The version of the Terms and Conditions in force at the time you confirm your booking will apply to that booking, unless we agree otherwise with you in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services provided.
By making a booking with Man with Van Loxford or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
